Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Up to 30 days after the date of purchase: If your goods are faulty you can have a full refund.
Up to 6 months after the date of purchase: If your goods are faulty we will endeavour to get them repaired or replaced. If we are unable to meet this, we will offer a full refund in most cases.
Longer than 6 months: You may be entitled to some money back.
More information on the Consumer Rights Act 2015 can be obtained from the Citizens Advice Bureau.